Impact:
Following changes made during recent scheduled maintenance, some customers experienced slower load times in the Codefresh SAAS platform UI. Builds were unaffected.
 
Detection:
Our monitoring systems alerted us to unusual activity, and our team quickly initiated an investigation. Customer reports of slower performance further confirmed the issue, allowing us to prioritize and address it promptly.
 
Root Cause:
The traffic imbalance was due to a combination of technical configurations that resulted in uneven resource allocation across our zones immediately after the maintenance. This led to one zone handling a disproportionate amount of traffic, impacting website responsiveness for some users.
 
Resolution:
Our team implemented several measures to redistribute traffic evenly across all zones. These adjustments restored balanced performance, with monitoring systems ensuring stability.